関連資料一覧：（本学所蔵）
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件名：LCSH:Customerservices
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| | 資料名 | 所蔵館 | 責任表示 | 出版者 | 出版年 | 所在 |
| 1 |  | Implementing CRM : from technology to knowledge : hbk ( John Wiley information systems series ) | 亀岡本館 | David Jesse Finnegan, Leslie P. Willcocks | John Wiley | 2007 | 亀岡本館:書庫 675||F27i |
| 2 |  | Monitoring, measuring, and managing customer service ( The Jossey-Bass business & management series ) | 亀岡本館 | Gary S. Goodman | Jossey-Bass | 2000 | 亀岡本館:書庫 673.3||G65m |
| 3 |  | Niche envy : marketing discrimination in the digital age : electronic bk | その他 | Joseph Turow | MIT Press | 2006 | オンライン |
| 4 | | The SAGE handbook of service-dominant logic : hbk | 教員研究室
太秦北館 | edited by Stephen L. Vargo and Robert F. Lusch, assistant editor, Kaisa Koskela-Huotari | SAGE | 2018 | 教員研究室 675||Th2
太秦北館:閲覧室 675||Th2 |
| 5 |  | Service management and marketing : customer management in service competition | 亀岡本館
太秦北館 | Christian Grönroos | Wiley | 2007 | 亀岡本館:書庫 673.9||G87s
太秦北館:太秦北館:MBA 673.9||G87s |
| 6 | | Service management and marketing : managing the service profit logic | 太秦北館 | Christian Grönroos | Wiley | 2015 | 太秦北館:太秦北館:MBA 673.9||G87s |
| 7 |  | Services marketing : integrating customer focus across the firm | 亀岡本館 | Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler | McGraw-Hill/Irwin | 2009 | 亀岡本館:書庫 673.9||Z2s |
| 8 |  | Services marketing : integrating customer focus across the firm | 徳志館書庫 | Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler | McGraw-Hill/Irwin | 2006 | 徳志館書庫:3F-1 673.9||Z2s |
| 9 |  | Services marketing management : an international perspective | 亀岡本館 | by Hans Kasper, Piet van Helsdingen, Wouter De Vries, Jr | John Wiley | | 亀岡本館:書庫 675||Ka78s |
| 10 |  | Services marketing management : a strategic perspective : pbk | 亀岡本館 | Hans Kasper, Piet van Helsdingen, Mark Gabbott | John Wiley | 2006 | 亀岡本館:書庫 673.9||Ka78s |
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